We collect your name, address, phone number, and email address for the sole purpose of contacting you in case there is any problem with your order. We do not sell, rent, or give out any of your information to companies or individuals who are not directly affiliated with us. Email updates are sent to customers periodically to let them know about any specials going on. If at any time you would like to have your email address removed from our contact list, feel free to do so.
Shopping at LingerieParkway is safe. We routinely monitor and upgrade our security systems to ensure that we have the best security technology available. We make sure that all transactions stay private and protected.
We accept all major credit and debit cards - Visa, Master Card, Discover, and American Express. We accept personal checks and money orders and well. They should be made out to LingerieParkway. If you'd like to pay with a check or money order please print out a copy of our order invoice and make sure to clearly fill out all information. To get the total price of your order, add the items that you'd like to order to your cart and the total amount will be calculated. We do not charge your card until your order is ready for shipment.
We ship via USPS. There is no shipping charge for orders shipped anywhere in the USA. A shipping charge will be added for all international orders. The shipping charge will include insurance in case the package is not received. If you'd like to have your package shipped overnight, your order must be placed by 12:00 PM, EST for you to receive it the next business day. There will be a shipping charge added to your order for overnight shipping. We do not send packages signature required. If you'd like to have your package sent signature required please contact us and a small charge will be applied. In the event that you are having something shipped to a 3rd party or your shipping address differs from your billing address, make sure that your billing information is all correct, including your phone number. We will not ship out orders which the address cannot be verified on.
We do not take returns or exchanges on Edith Lances,
Anita, Elila, and Affinitas Intimates products. No exceptions. Heat sealed plastic packages of underwear and socks cannot be returned once package has been opened. All other items which are not returnable will have a note on our site regarding that. All special orders and discontinued products are not returnable. With the exception of the above listed items we will accept returns on all other products provided that: All tags are attached and the item is still in sellable condition. If you smoke and the products have absorbed the smell that is NOT considered resellable condition. Items sold in quantities of 3 must be returned in those quantities as well. Due to the intimate nature of underwear we cannot accept worn garments. Returns/Exchanges must be received within 30 days of the shipment date. You are responsible to pay for the return shipping. An ra# (return authorization) is necessary to make a return. In the unlikely event that we have inadvertently sent you incorrect merchandise or you received damaged merchandise, please notify us immediately. We will reimburse you for the cost of returning the package to us, and we will not charge you for the shipping costs of replacement merchandise.
There will be a 10%-15% restocking fee on returns.
All returns should be sent to:
1274 49th Street
Brooklyn, NY 11219
Please note: If you send back items which are not returnable or not sellable you will be responsible to pay for the shipping to get the product back to you. We strongly urge you to send back returns/exchanges with a tracking number or insured as we will not take responsibility for packages lost in the mail. A restocking fee will be charged on all products. Every return is subject to thorough inspection, as product quality is super important to us. Shapewear and hosiery items may appear to be small at first glance, but remember they stretch! You must try them on to experience their magic, but remember - hosiery cannot be returned once it is opened, so if you're unsure about fit, give our customer care a ring for advice. Don't try your new items on while wearing perfume and deodorant. This will keep them like new to ensure they remain returnable.
Items on our site are not linked to actual inventory. In the event that we cannot fill your order within 30 days we may cancel it unless otherwise requested.
Taxes apply to NY State residents only.
© 2013 LingerieParkway.com, Inc.